Prototype Success Turns Into Launch Pressure Before IT Agrees to Anything

A CIO.com column uses a hypothetical operations team's AI procedure assistant to show how a demo can quietly become a launch commitment. An IT offer to "assess" knowledge-base integration gets reported upward as "awaiting IT integration." The author argues leaders should first clarify what was actually promised and examine why a useful improvement stalled in the backlog.

Why it matters: IT leaders handling business-built AI tools need to define intake, ownership, and scope early so informal promises don't turn into unplanned delivery work.