AI Governance Needs Agent Visibility, Clear Ownership and Reliable Change Records

An ITSM.tools analysis by Stephen Mann argues that AI governance goes beyond policies and committees. It says organizations must first know which AI agents exist, who owns each one, what their lifecycle stage is, and how their changes are recorded. The piece is a practical framing rather than a report on new data or tooling.

Why it matters: IT service and operations teams that already manage CMDBs, change processes and asset records are well placed to extend those practices to AI agents, and this piece outlines what that extension requires.